Our goal is your satisfaction, if for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within 30 working days from the day you received the products purchased on kalliste.shop. The products to be returned must be delivered to the courier within 30 working days from the date of their receipt. Products can be returned by shipping the package via the courier indicated by the Seller, or via another carrier, only after completing the return authorization request (Return Label). It is not possible to change the chosen item with another one.
Conditions for exercising the right of withdrawal:
A. The request for return authorization must be correctly filled in and sent to the Seller within 30 working days from the date of delivery.
B. The products must not have been used, soiled, worn or damaged;
C. Products must be returned in their original packaging;
D. Returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept items of the same order, returned and shipped at different times;
If you have complied with all the required conditions, the Seller will reimburse you the price of the purchased products, and you will be responsible only for the costs of the return, i.e. those for returning the purchased products to the Seller. If you decide to use the DHL courier, however, you will not have to pay the costs of the return yourself, the Seller will pay the DHL courier on your behalf, withholding from the refund a sum equal to the cost previously incurred for the delivery of the purchased products to your home. If you decide to use a different courier, you will have to pay the costs of the return in person. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your own expense. If you refuse this shipment, the Seller reserves the right to retain the products and the corresponding amount for the purchase of the products.
TIMING AND METHOD OF REIMBURSEMENT:
After the Seller has received your return and checked that all requirements have been met, you will receive an email confirming acceptance of the return. Whatever method of payment you use (credit/debit card or cash payment on delivery), the refund is activated by the Seller as soon as possible, and in any case within 30 days from the date on which he became aware of the exercise of your right of withdrawal, once it has been verified that the withdrawal has taken place in accordance with the above conditions. The actual time for crediting or returning the sums paid by you for the purchase of the products depends on the payment method used:
A. purchase by credit/debit card: the refund time depends on the credit/debit card company, but normally takes place within two statements. Please note that the value date of the re-credit is the same as the debit date, so you will not suffer any loss in terms of bank interest;
B. cash payment on delivery: the refund is made to the bank account you indicated, so the refund time depends on the correctness of the data you enter; normally the refund is made within 30 days.